SNAP – Supplemental Nutrition Assistance Program

Ohio’s SNAP Program information
(440) 998-1110 or 844-640-6446

About the SNAP Program
The SNAP Program provides nutrition benefits to supplement the food budget of needy families so they can purchase healthy food and move towards self-sufficiency.  SNAP benefits are issued by the U.S. Department of Agriculture through county job and family services departments and are used to purchase specific staples and grocery items at participating grocery stores. Eligibility, determined by the CDJFS, is based on federal guidelines including income, resources and household size. A household may consist of an individual or group of individual who live together and usually purchase, prepare and eat their food together.

Electronic Benefits Transfer (EBT)
Electronic Benefits Transfer or EBT, allows individuals to receive SNAP benefits and purchase their food electronically. The Ohio Direction EBT Card is a debit card. SNAP benefits are automatically deposited into the account each month on the same day. The day is determined by the last digit of the assistance group case number. The card can be used to purchase food at grocery stores which display the Ohio Direction Card sticker. The amount of the purchase is electronically deducted from the balance and the balance will remain available until used.

Applying for SNAP Benefits
You may apply for food assistance online by going to or by filling out the Request for Cash, Food and Medical Assistance (JFS 7200) at and mail, fax or deliver the completed form to ACJFS. You may also contact ACJFS to have an application mailed.  An interview is required and is generally conducted by telephone.

For More Information

Ohio Direction Card Frequently Asked Questions (FAQs) click below
*The help-line number shown at this site has been changed to: 1-866-386-3071

To report a lost or stolen card or for assistance with your EBT card
DIRECTION CARD Customer Service
Toll-free: (866) 386-3071
Call 24 hours-a-day, seven days-a-week if:
• Your card is lost or stolen
• Someone is using your card without your approval
• Your card does not work
• You need to know your SNAP balance and you cannot find your last store receipt.
• You have questions about using your card

A safe and easy way to use your food assistance benefits.

Before using your new Ohio Direction Card, you must call Customer Service at 1-866-386-3071 to select your new PIN and activate your card.

Follow the easy directions. You will need your:
• Card number (16 digits on the front of your card)
• Social security number
• Date of birth
You must select a 4-digit PIN to use your card.